FAQ

Is your site secure?

Yes – LoveScotch has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers' transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

VERISIGN TRUST SEAL

The VeriSign Trust Seal shows the world that VeriSign has confirmed our identity and our site has passed the stringent VeriSign malware scan. The VeriSign seal is the most trusted mark on the internet, displayed more than 250 million times each day. Information exchanged with any website with a web address beginning ‘https’ is encrypted using SSL before transmission.

VERIFIED BY VISA & MASTERCARD SECURE CODE

Verified by Visa & Mastercard Secure Code endorsement confirms that LoveScotch has made your security a priority and confirms that your card is protected against unauthorized use, giving you peace of mind when shopping online.

SECURE SOCKET LAYERING (SSL)

We run SSL technology on our secure server that encrypts all personal and financial data (including your name and address and credit or debit card details) before transmitting it over the internet. If you are in any doubt whether or not you are accessing our secure server before submitting your personal information, look at the URL in the location line of your browser. All secure servers can be verified by the letters ‘https’ at the start of the web address.

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with all applicable laws. Your details will never be sold or supplied by us to any other companies.

Can I order by telephone?

Yes. Please call us during office hours on 818 483-3262

Our office is open between Monday to Friday (10am-5pm PST)

I don't want to enter my credit card details online. Can I still place an order?

Yes – just place your order as normal, click on the ‘Pay Offline’ box on the card details page and call us with your order.

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the 'Delivery Details' section when you are placing your order.

I am sending a gift but do not want to send an invoice

We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

How do I redeem discount codes?

To redeem a discount code, just type it into the box at the bottom of your shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

I want to buy a gift for my friend, but I don't know what to get. What should I do?

If you have no way of finding out what your friend likes, you can go to our gift ideas, gift packs or staff favorites section and choose from a selection of great products recommended by our team. Alternatively, you can read more information about the different products by clicking on the relevant link beside each product to help you make a choice.

Can I send a message with my gift?

Yes – a personalized gift message service is available on all orders. Just type the message you want to send into the 'Gift Message' box when placing your order.

Can you gift-wrap the bottles?

No – unfortunately, we can’t. Our number-one priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

How much does delivery cost?

For full details of our delivery charges, visit our delivery cost calculator.

How quickly will my delivery arrive?

Unless the item ordered is unavailable, most deliveries will arrive within 2-3 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative. For more information, visit our delivery charges section.

Is there a minimum order?

No – we are happy to ship just one bottle.

Do you have a next-day/Saturday delivery service?

Yes – we can arrange this, but you must place your order before 2:30pm.

What happens if my package is damaged when it arrives?

We send thousands of packages every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as 'Arrived Damaged' or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.

If you sign for your package and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Change in your order status

While we aim to hold all